Selected work

Portfolio and Case Studies

Anonymised summaries of selected work across enterprise software, AI, cloud, healthcare, education, manufacturing, retail and financial services.

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Our approach to publishing work

Why this page is deliberately sparse

Many technology websites carry case studies with impressive percentages and no way to verify them. We have chosen not to do that. A client's name, project detail and outcome figures appear here only when the client has approved the wording in writing and the figures can be substantiated from evidence we hold.

That makes this page shorter than it might otherwise be. It also means that anything you do read here is accurate, which we think is the more useful trade.

In the meantime, we are happy to discuss comparable work privately, and where a client has agreed to act as a reference we will arrange a direct conversation with them.

Ask about comparable work

Can Acmez provide client references?

Yes. Where a client has agreed to act as a reference, Acmez arranges a direct conversation between that client and a prospective client. Written case studies are published on this website only with the client's written consent and only with figures that can be substantiated.

Case studies

Selected case studies

Anonymised case studies across data science, agentic AI, enterprise software, cloud transformation, and critical industry sectors, each written without client names or invented figures.

Autonomous Cloud Operations

Autonomous incident diagnosis, root cause isolation and self-healing SRE agent

Challenge Complex distributed microservices generated high alert noise during outages, delaying root cause identification and increasing Mean Time to Resolution (MTTR).

Solution Acmez implemented an SRE agent that correlates multi-cluster telemetry, executes diagnostic runbook commands within sandboxed guardrails, isolates faulty deployments, and executes rollback or scaling actions.

Outcome Routine infrastructure alerts and transient container crashes were resolved autonomously under strict policy bounds, reducing on-call fatigue and MTTR for critical services.

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Enterprise AI Agents

Goal-directed agentic customer support orchestrator with transactional execution

Challenge Traditional conversational bots could only answer static FAQs, forcing customers with multi-step issues such as order modifications, warranty verification, and partial refunds into long human support queues.

Solution Acmez built a goal-directed agent with dynamic tool execution across CRM, ERP, logistics, and payment APIs, governed by role-based authorization, rate limits, and seamless human agent handover.

Outcome Multi-step customer service requests were resolved end-to-end in real-time, freeing human specialists to concentrate on high-empathy and disputed cases.

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Cloud Transformation

Migrating a business-critical estate with cost governance

Challenge A business-critical application estate needed cloud migration without losing operational continuity, visibility into cost, or confidence in recovery procedures.

Solution Acmez assessed dependencies, designed target environments, automated infrastructure, planned migration waves and added monitoring, backup and cost-governance controls.

Outcome The client gained a clearer cloud operating model with documented environments, monitored workloads and migration practices that could be reused for later systems.

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Healthcare

Unifying clinical and administrative records

Challenge Clinical, billing and administrative information was spread across separate tools, making patient flow, access control and operational reporting difficult to manage.

Solution Acmez delivered a role-based healthcare system foundation with patient records, scheduling, department workflows and security controls planned around sensitive data.

Outcome Clinical and administrative teams received a shared operating view while access, audit and support responsibilities became easier to govern.

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Education

Institution management across multiple campuses

Challenge An institution needed consistent student, staff, scheduling and administrative workflows across campuses while preserving local operating flexibility.

Solution Acmez built a multi-campus management system with centralized records, role-based workflows, reporting dashboards and web access for administrative teams.

Outcome The institution gained a more consistent operating model across locations and a platform that could support additional academic and administrative modules.

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Manufacturing

Shop-floor visibility connected to planning and costing

Challenge Production activity, planning assumptions and costing data were not connected closely enough for managers to see exceptions while they could still act.

Solution Acmez connected shop-floor capture, planning data and reporting workflows through integrations and dashboards designed around production decision points.

Outcome Managers gained better operational visibility, and the technology foundation became ready for further automation and analytics work.

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Retail

Inventory accuracy across online, store and marketplace

Challenge Inventory records were diverging between stores, online channels and marketplace feeds, creating fulfilment exceptions and avoidable manual reconciliation.

Solution Acmez designed integration flows, stock synchronization rules and operational dashboards around catalogue, order and inventory movement across channels.

Outcome Retail teams received a cleaner view of available stock and a more reliable process for handling channel exceptions and replenishment decisions.

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Financial Services

Reconciliation automation across ledgers and gateways

Challenge Payment gateway records, ledger entries and operational reports required repeated manual comparison before exceptions could be identified and assigned.

Solution Acmez implemented reconciliation workflows with integration points, exception queues, approval paths and reporting designed for finance operations.

Outcome Finance users gained a clearer exception-handling process, stronger traceability and a foundation for improving reconciliation controls over time.

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What we have built

Capability demonstrated across engagements

Described generically because the specifics belong to our clients.

Multi-module enterprise platforms

ERP, CRM and HRMS systems consolidating operations that previously ran across disconnected tools and spreadsheets.

Production AI systems

Retrieval-based assistants, document extraction pipelines and agentic workflows deployed with evaluation and human oversight.

Cloud migrations

Wave-based migration of business-critical estates to AWS and Azure with cost governance and tested recovery.

Integration platforms

API layers replacing accumulated point-to-point connections, with monitoring and versioned contracts.

Security assessments

Application, cloud and AI security assessments with prioritised remediation and verification retesting.

Field and mobile systems

Offline-first applications for drivers, technicians and collection centres in areas with unreliable connectivity.

Next step

Ask us about work comparable to yours

We can describe relevant engagements in detail privately, and arrange a reference conversation where a client has agreed to one.

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Site navigation

Portfolio and Case Studies

Why this page is deliberately sparse

Can Acmez provide client references?

Selected case studies

Autonomous incident diagnosis, root cause isolation and self-healing SRE agent

Goal-directed agentic customer support orchestrator with transactional execution

Migrating a business-critical estate with cost governance

Unifying clinical and administrative records

Institution management across multiple campuses

Shop-floor visibility connected to planning and costing

Inventory accuracy across online, store and marketplace

Reconciliation automation across ledgers and gateways

Capability demonstrated across engagements

Multi-module enterprise platforms

Production AI systems

Cloud migrations

Integration platforms

Security assessments

Field and mobile systems

Ask us about work comparable to yours